Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Other bank product/service Account opening, closing, or management Illinois

I paid off my account with Ally Bank for the purchase of my car in - and received a letter from them dated - -, - but have not received my title for this car ( - - - - I called them Tuesday and they say that the title was sent to me on - -, - but I have not received it and they are saying that they can not issue me a duplicate title that I have to go to the Sec. of State and pay $100.00 to get a duplicate title am - - - and have paid enough for the car. They have all the information on my car and should be able to issue a duplicate title. Yesterday when I called them and asked to speak to a supervisor they said that there was no one there while speaking to the same person that I spoke to on Tuesday and that I could leave my phone number and they would call back in - to 48 hours. I do not believe that there was not someone in charge that I could talk with to try to get this problem resolved. ALL I WANT IS THE TITLE TO MY CAR. Are they this rude to everyone that calls with a complaint? I do n't want to be lied to just tell me the truth.