JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Billing disputes Oklahoma

I received an email -/-/- from Chase stating there had been " Unusual activity '' on my credit card account and they had closed it. Instructions were included to log on and reactivate. I closed this account years ago so I phoned Chase ( -/-/- ). We figured out the email was fraudulent but during the call, I was informed there was a $36.00 balance. They informed me of the last - digits of the card, the date it was opened and the date closed ( -/-/- ). I was placed on hold while the person attempted to locate someone to answer my questions regarding the balance. ( Where, by whom, when, etc. ) They were unable to find anyone to help me so stated someone would contact me and they gave me a direct number to call if needed in the future. As of -/-/- I had not yet received any correspondence or communication so I phoned them again. I spoke to - different people ( - & - ), was connected ( mostly on hold ) for -. They stated they could not retrieve the information nor anyone to help me with my questions. I requested a supervisor and was told they were not available. I then requested the computer notes they had been inputting but was told they could not provide those. I requested the organizations/agencies which govern credit card companies as I needed to find someone to help me resolve this. - told me she did not know of any. She offered no further suggestions on how to resolve.