Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Illinois

Our mortgage is through Freedom Mortgage. When I stopped working, my husband and I fell on hard times. When I called freedom to ask about how late I can make my payment. They connected me to a dept to help customers in need. They set me up on a payment plan. I would skip the first month then pay a little extra for the next 4 months to catch up with my mortgage. They said to disregard all letters because they are system automated. They then transferred my loan to -. When I was done with the payment plan they transferred my loan back to Freedom along with $600.00 dollars worth of fees accrued by late charges. Freedom refuses to help me because they say that - charged me those fees not them. - will not help me because they say they do not have our file anymore and we are no longer their client.