Bank of America Credit Card Complaint

Bank of America Credit card department,

Other fee Arizona

On -/-/- a " Small Balance Adjustment '' of $0.00 was removed from my BankAmericard Cash Rewards Signature Visa card account. This transaction was quoted as a " Small Balance Adjustment, Transaction Date : -/-/-, Card Type : Visa and Transaction Type : Fees. As Bank of America is aware similar " Small Balance Adjustment '' fees have been removed from my account on the following dates : -/-/- -/-/- -/-/- -/-/- -/-/- -/-/- and again on -/-/-. I was informed on many occasions by Bank of America that this is a system error and given various dates as to when this system error will be corrected.


Per - -, a Resolution Specialist at Bank of America this system error was expected to be corrected by -/-/-. Per correspondence from the Consumer Financial Protection Bureau, Bank of America is still working on the issue and I should hear from them, Bank of America within 60 days from -/-/-. Per correspondence from the Consumer Financial Protection Bureau, Bank of America is still working on the issue and I should hear from them, Bank of America within 60 days from -/-/-. As per information provided above this same error has occurred seven times in the last eight months. Per a recent letter dated - -, - form Bank Of America, signed by - -, Bank of America is diligently working to resolve the issue and is unable to provide a date on which the matter is to be resolved. The meaning of the word diligently, " showing persistent and hard-working effort in doing something ''. This same issue have happened for the last 7 months. Please resolve this ongoing issue so I can use my Bank of America Cash Rewards Signature Visa card account knowing I can trust Bank of America to process by account in an error free environment. In your recent reply you indicated the problem exist because I continue to remit payments to the account although there is no balance owed and/or a credit balance exists on the account. If you diligently resolve the system error that is causing this small balance adjustment the matter would be resolved.