JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Other bank product/service Account opening, closing, or management Illinois

I do not nor have ever had any account with Chase Bank. For two years running now, I have had credit background checks run against me for new apartment leases, and the same Chase account keeps getting listed as a charge-off. I have zero association with this card and it does not belong on my credit report. The card, ending in - was opened in - and closed in -/-/-. I thought it was possible the account belong to my mom because she filed for bankruptcy in -/-/- when my father died. I have confirmed with her she has never had an account with Chase ending in --. Regardless of who 's account this was, I am not associated with it, and this needs to be taken off my credit report. I was not even born when the account was opened. This is my second complaint to the CFPB. My first [ Case number : - ] was closed immediately after receiving a response from Chase Bank. Their response was simply " no, we can not help you, '' and I was not given an option to re-login to dispute their


Bank Corporate HQ where he was not able to find the account in question. Because I do not know anything about this account other than the limited disclosed info on my credit report, I can not provide information to Chase Bank to help them. I was in contact with - - ( - ) at the Chase Corporate HQ after opening my original CFPB ticket and he could not identify the account. This does not mean the problem has went away, according to their response! I am filing this complaint as one against Chase bank ( - different credit agencies reported the same thing ), but there are n't any options that best describe my complaint.