Amerisave Bank Account Or Service Complaint

Amerisave Bank account or service department,

Other bank product/service Account opening, closing, or management Idaho

I have been refinanced my mortgage with AmeriSave Mortgage Corporation on - 2016. Then I told - - - and - - - that I will pay a Property Tax and Home Insurance by myself. But - - and - - and their company did not agreed it. They forced me to gave money to them and they told me that they will pay Property Tax and Home Insurance for me. Then I sent my money to them and they collected my money but they did not pay Property Tax for my home. Today, I got a bill with interest, and late charge from - - - as following : Base Tax : $830.00 Late Charge : $16.00 Interest : $58.00 I am trying to contact them but they told me that they did not have collected a money for Property Tax and Home Insurance. I would like to know that are they a scam company or not?