JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Billing disputes Texas

On -/-/2016 my husband had brought his - and enjoy the park. I fell ill at the park, so my husband rented a wheelchair in order to get me from the park to the parking lot. My husband, - -, understood that the charge for the wheelchair rental was $25.00 with a $25.00 deposit. He rented the wheelchair at - and returned the wheelchair at -. Instead of refunding the $25.00 deposit, the clerk charged him an additional $50.00. He was in a hurry to get back to his - and did not double check the receipt. My husband was in error by not double checking the receipt, but that in no way entitles - to $75.00 additional funds. Chase initially took the charges off, but added a $50.00 charge back to my account -/-/2016, even though we had faxed a notice to them on -/-/2016 that the amount was still in dispute. - is claiming the charges are legitimate because there are two receipts, even though it has


We are unable to reach anyone by phone at Chase or - to resolve this. They call, but there is no caller id and I do not answer unidentified callers. They leave a message and we call back, but they are always away from their desk and do not return our calls. I sent them a notice today by fax at - CDT that they needed to call us back by - today or I would be filing this complaint. There was, of course, no return phone call.