Credit Acceptance Corporation Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

Credit Acceptance Corporation Consumer Loan department,

Vehicle loan Taking out the loan or lease Virginia

I purchased an ( Infiniti F-35 - ) from a car dealer called - located in -, -. During the contract signing, everything was signed digitally on their computer system. After signing the contract, they only gave me the printed copies of the extended warranty 's documents and told me that their printer suddenly developed fault and promised to print and mailed it through - by the following day. During this transaction, I made a down payment of $4500.00 to the dealer, and the signed contract was supposed to be : Vehicle Price = $ -+ Extended warranty = $ -+ Taxes and others = $ -+ Based on the above break down, the total amount was $ -+,. My monthly payment was $430.00, the term of the agreed contract was supposed to be 30 to 36 months.


-, the following day I called them up a made a complaint about faults I discovered, they advised me to take the car to a workshop and inform the warranty company, I did just that but the warranty company refused to pay because the cost was up $2000.00. After I made up to nine months payment consistently, I decided to call up the company that financed the car by name " Credit Acceptance '' and required to know my balance, at that point they inform me that my outstanding is $ -+, and term of the contract was increased to 60 months as against the 30 months which I signed for. At this point I asked them about how much they did finance the car, they told my $ -+ I asked them why and how did they pay up to $ -+ because I made a down payment of $4500.00 which supposed bring down the balance to $ -+ before the financing, at that point they told me '' we know nothing about your down payment, call up your car dealer and ask them ''. Both sides have been pushing me around. ( 1 ) I signed for 30 months contract not 60 months. ( 2 ) The dealer tricked me they were going to send the contract documents the following day because printer was faulty, till this time the contract has not been sent to me. ( 3 ) The down payment I made could not be accounted for. Please I really need help, I am still new in this country struggling to meet up. If I should be paying $430.00 on a monthly basis, meaning I will end up paying $25000.00 to the lender adding to the $4500.00 down payment making it $30000.00, I did not bargain for this. This car is a - infiniti F-35, with - miles during purchase. Please contact me if you need more information.

Credit Acceptance Corporation customer in Virginia
Jul 07, 2016

* Source: CFPB Complaint Database

Credit Acceptance Corporation response to complaint:
Closed with explanation

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