Capital One Credit Card Complaint

Capital One Credit card department,

Delinquent account Ohio

We were told we were - days late on a payment to this card ( Capital One ). We thought we payed it off in - 2016 with a payment of over $3000.00. We have never been late before. Evidently there were re-occuring charges that we did not know about. - - about $25.00 per month. We have cancelled that. We talked to a Capital One agent in - about this bill we were getting. He told us that everything would be OK, he would take care of it. Obviously he did n't and now we owed this late amount. My wife in disgust paid the $190.00 on - -, 2016 just to clear our name. But they say that there is nothing they can do to restore her credit rating of over - since it is over - days late. We are trying to refinance. Obviously these big companies could care less about us little guys. They just do n't believe us. Also, we never received any paper statement about this bill. Our refinance guy found out about this. My wife 's score dropped over - points. All we want is her credit rating restored. We did not do this on purpose.