Amex Bank Account Or Service Complaint

Amex Bank account or service department,

Other bank product/service Account opening, closing, or management Illinois

My American express - for cash credit card got expired around - 2015 and I updated my contact details accordingly in account. But still did n't receive my new card to perform transactions. On top of it still need to make payments. I keep calling them and almost called them 10 times to send my replacement card and requested to send tracking details. Neither they could deliver nor provided tracking number. But always asked me to call once notification email came from them. So I want to note a complaint and want necessary department take required action.