Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Other special purpose card Managing, opening, or closing account District of Columbia

I received - citibank ( prepaid.citi.com ) gift cards for my - tax return. The citi website is nearly impossible to navigate with circular links that return you to the home screen. I had to create - accounts to access the - cards I received, meaning that to check the balance on both cards I had to logout, clear my cache, and log in again ( or use - different browsers ). The system froze while I attempted to access, again preventing me from accessing my funds. Finally, there is no way to see your entire balance so while I know I was charged a $3.00 maintenance fee -/-/2016 ( the first time I logged in ), I have no idea whether I had previously been charged a fee. To that end, whenever I agreed to receive a gift card as part of my tax return, I certainly never agreed to pay a maintenance fee for the same.