Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Deposits and withdrawals

For more than six years, I have had a Citibank account. Roughly once a month, I do a wire transfer from the Citi account to my - bank account ( - ), because I work in - for an American company. I long ago set up a wire-transfer model/template on Citi 's website so I do n't have to constantly reenter the beneficiary bank information, which never changes. This process had worked seamlessly dozens, perhaps hundreds, of times. Then, on - -, 2016, I executed a wire transfer for $10000.00. ( Based on an exchange rate of about $1.00 per pound, this would have converted into approximately - -. ) A week later, the money had n't arrived in my - account. So I called Citi. They confirmed that the wire had been properly executed and said they 'd look into why I had n't received the money yet. They said that, upon resolution, if there turned out to have been a mistake, I had the choice of either having the $10000.00 reinstated into my Citi account or having the equivalent in pounds transferred to the beneficiary account. By then I had arranged for an alternate source of money to


number. ( I 'd never included this before, because Citi 's template only requested a sort code, account number, and bank mailing address, and the process had always worked smoothly. ) I provided the - over the phone and was told the transfer would now be executed. Two weeks later ( and four weeks after my original wire transfer ), on - -, I received notification from Citi that the transfer had been unsuccessful and they could either resubmit it again or refund the money. The catch was that the money had already been converted into pounds and, because of the steep devaluation of the - due to -, Citi would only refund $9200.00 to my account. In other words, I would be stuck with a loss of roughly $800.00. A string of supervisors at Citi refused to budge, saying I had no other options. I still do not know what caused the wire transfer to not reach its intended destination, but I do know that it was not my fault. I used the same information for the beneficiary account that I have used dozens of times in the past, and ( since it is my own personal account ) I know that the information was and remains correct. It seems grossly unfair for me to suffer a huge loss due to someone else 's mistake. Please help!