Checking account Account opening, closing, or management
JPMorgan Chase & Co. Bank account or service department,
Checking account Account opening, closing, or management New York
My name is - -. I have a bank account with JP Morgan Chase bank N.A . I recently submitted - 3-party checks with the allowance of the owner 's of the checks. I was told by Chase bank that I need to get authorization by these - persons either by visiting them the branch or sending authorization letters notarized by US Embassy to one of Chase branch. I got the letters notarized and shipped to Chase bank branch. I spent - usd to get letters notarized and another - to get letters delivered to Chase branch. Otherwise, Chase would close my account and send a check to my mailing address. So I spent - usd just to keep my account at Chase bank. Letters were delivered in 3 days, they have reviewed them and re-activated my account. Meantime, when I logged in into account I saw that Chase debited from my account - usd that I tried to withdraw but ATM did not give me funds because the account and the card was restricted at that time. However, Chase was debiting me like ATM did give me
ATM again did not allow me to do so and when I called to Chase to ask the reason, I am being told that they are closing my account!!!! They are closing my account. All actions I have done, all money I spent was for nothing! They are anyway closing account. I did all these actions because I wanted to keep my Chase account. Since I am not in the USA, it costs a lot of money to call Chase each time, I spent more over - usd overall to call Chase and talk to representative to get my issued resolved. That is more than 5 hours of time. The biggest part are my efforts to keep chase account and my personal time, these are not countable, these are invaluable for me! My impressions with Chase Bank is associated with my impressions of USA, since it is the bank I opened in the USA. I do not want to loose those impressions, please do not take them from me. Please help me out. Thank You - - Account : -
JPMorgan Chase & Co. customer in New York
Jun 28, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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