Capital One Credit Card Complaint

Capital One Credit card department,

APR or interest rate New York

I work in the corporate office at Saks Fifth Avenue. My Saks credit account, ending -, is in default after entering my updated - checking account information into the SAKS Online system as well as made a payment though there even though no payment was due at the time - the account on - -, in fact, reflected a credit of approximately $100.00 in the Saks Online bill pay service. Then I signed in to update my account with my new banking information and made said payment with my new bank account to make sure it worked. When I got in today, five days later, I see I received an email that the payment did go through, although there are sufficient funds in my new - checking account. This morning I 've called Captial One and - - Customer Service several times - the first call, the operator, -, could not locate my account at all. The second call was disconnected. The next few calls, the Customer Service rep suggested


is the same bank information entered last week. However, it will not allow me to use this information for the account, but this is my checking account. PLUS - the account is now in default, Capital One has charged me fees, but I can not review the complete charges and I 'm being charged an interest rate of 24.24 % as well. As I try to recieve answers and help, my credit score will be affected, and if it is, will make it IMPOSSIBLE to maintain housing within the NY State. In fact, if this happens, I will be homeless, at least temporarily, until it is cleared with credit agencies, and restored to good standing. The last call ( of several on -/-/2016 ) with Captial One Services, I was transferred to " - '' ( who would not give me her last name ). I 'm being forced to repeat this story several times as I 'm transferred, and during ONLY working hours, Now - told me I need to speak to my bank, but would I like to " make a payment now? '' If I knew what I was paying for and could review the charges to my account to make sure my account security was not compromised, I would gladly make a payment. However, I can not view statements on the Online payment system - or transaction history, it requires they be sent by mail only - in which interest fees and late fees will accrue and my credit score will be affected. Any help you can provide is sincerely appreciated.