Specialized Loan Servicing LLC Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Specialized Loan Servicing LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure Maryland

Specialized Loan Servicing ( SLS ) recently wrote to inform me that I did not provide them with all the documents needed to complete my modification application. This is untrue and follows the pattern of months of having to resend documents multiple times. In fact - of their agents informed me today that the document first thought missing was actually sent by me on - -. As a result of not acknowledging or accessing all available documents for their review, I was informed by an agent today that I have to restart the modification application process. I first started this process with SLS on - -, 2016.

Specialized Loan Servicing LLC customer in Maryland
Jun 20, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Specialized Loan Servicing LLCComplaint HistoryComplaints1/20123/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/2017010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Specialized Loan Servicing LLCLoan modification,collection,foreclosure31.2%65.9%0.1%0.5%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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