TD Bank US Holding Company Complaint

TD Bank US Holding Company Bank account or service department,

Checking account Using a debit or ATM card Connecticut

An ATM claim was filed with my bank, TD Bank, for a charge in the amount of - which occurred on or around - - from -. I received an information packet from TD Bank today, - -, with information denying my claim, there is documents from - showing information on the charge but did not prove the product/item was delivered. The product/item in question is - tickets to - on - -, I live in - and have not been to - - on or around this date. In fact, my last visit to - was -/-/2015. I explained to TD Bank rep taking claim that the product/item was not received and did not make the purchase, it appears someone used my card number to purchase tickets while person was in -, the purchase was made over internet. I suspect their website might have been hacked and or person had my card number written down. The card was not lost or stolen and explained that this is the only unrecognized charge Ive seen so far, did not feel need to order a new card. It appears tickets were not used upon learning ID had to be shown to get

and will not issue refunds, even if fraud occurred. They will even deny a charge is fraud so as to avoid having to issue refunds. Their rep ( s ) have referred me back to TD Bank. They have a complaint with the - as well as -, both unresolved. I called TD Bank today to further dispute charge, however, I was advised it is considered closed as merchant provided proof tickets were received, this proof is merely a confirmation showing tickets were sent to my email. However, no such email was received as I have a block preventing any email from unrecognized senders. Also, as mentioned previously, I was not in - on or around time of purchase and no way I would purchase tickets to an event I could not go to. In closing, please advise TD Bank I need this item further disputed. Ive attached an email from - with - denying refund.