JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Illinois

I made an overpayment on my Chase credit card of - on - - after a prior payment was made on - -. I contacted Chase on - - and let them know I would like that returned to my checking account and was asked for my routing number and account number to return the funds. When the funds never came on, on - -, I called backed and was told that a check was mailed on - - and that it would take 7 to 10 business days to receive and that the first customer service rep messed up and did not inform me that a transfer of funds to my account was not possible because I did not have a Chase bank account. I then asked if there was a way for them to send another check via - or - and they stated that the only option was to wait for the check or stop payment and issue a new check. I have waited for going on - days from the original date of the overpayment and have not seen a check and have called and talked to chase at least - times with no luck and


This is clearly a frustrating very long process of waiting for funds that they have the authority to send via - or EFT at anytime but chose to frustrate and anger customers rather than do the right thing. This policy is designed to hold on to other peoples money for an extended amount of time without any recourse what so ever. The Chase system is computerized and should not allow an overpayment for a large dollar amount without warning people that a payment is already pending as it will not allow the opposite, an underpayment of your minimum balance due. I would just like Chase to do the right thing and issue an expedited check that does not involve the long dreadful waiting game for a check that should clearly be sent and received in a timely fashion, or better yet, transfer the funds via EFT to my checking account as it is clearly possible for a Banking institution that is too big to fail and is supposed to be working for the people that bailed banks out in the financial crisis of 2008. Every single time I have called the highest level I can reach is a supervisor who has no authority to do anything and simple reads from a script over and over about putting a stop payment on the old check ( that was supposedly send out but never arrived ) and starting over from the beginning in a crazy never ending waiting game with no guarantee that anything will ever arrive. If I ran a business like this I would be out of business in days and under investigation for - business practices. Please help me recover my funds in a timely fashion that does not resemble a - at a casino? When did the customer is a valued commodity disappear in the USA. Thank you and hope to hear from you soon!