Bank of America Credit Card Complaint

Bank of America Credit card department,

Identity theft / Fraud / Embezzlement Ohio

Our Bank of America Visa correctly identified fraudulent activity in - 2016 when it denied charges for several transactions including, for example : - on - - for $100.00, - -- and - @ $420.00. We were not aware of this until we received the -/-/--/-/- itemized charges. When we saw over $1800.00 in fraudulent charges, we cancelled the card and requested an investigation. In particular, the - transaction on - - of $380.00 and a $280.00 at - should certainly require an ID check. After the investigation, we were told the pattern did n't fit fraud so the claim was denied. We asked several times now for the case to be re-opened, requested copies of the signatures and filed a police report. The single signature copy we received was n't a legitimate signature. BOA has debited our account for the entire fraudulent amount. We can verify being at work when there were fraudulent card swipes. We have offered to help in every way but they wo n't refund the charges. Since BOA identified fraud and denied claims with our card, without telling us, they acknowledged fraud. Now they are denying fraud for later purchases at these very places. We have never shopped at - or several other places where the fraud occurred.