Bank of America Credit Card Complaint

Credit card protection / Debt protection

Bank of America Credit card department,

Credit card protection / Debt protection Georgia

I was provided a new replacement credit card by my financial institution because the account information had been compromised. However, to my shock, they are still permitting the existing vendors ( with my old credit card information ) to continue charging me. When I asked them how the vendor got my new credit card information, the financial institution said that they provided the new account information to the vendors to make it convenient for the existing vendors with recurring charges to continue charging me. I said, does n't it defeat the purpose of providing the new credit card? They said, this is the bank policy. In this case, the financial institution is more concerned about the vendor than the consumer. They should be forced to change their policy.

Bank of America customer in Georgia
Jun 09, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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