Capital One Credit Card Complaint

Capital One Credit card department,

Illinois

A few months ago, I file a complaint against Capital One Credit Card regarding - fraud alert letters I received from its Fraud Department. I had been instructed to send a copy of a state identification card, social security card and proof of street address. Before sending the same, I verified the validity of the three letters. On - -, 2016, I faxed the requested document to the number provided by Capital One. To date, the company still claims that it has not received the same. I, in turn, notified all - major credit bureaus regarding the fraud alert. I received a reply for - which stated Capital One had frozen all - accounts because I had exceeded my limit on - and failed to make the - - payment on time. As a result, my credit score was dropped to -. When I contacted Capital One, I told the Fraud Department representative that based on the letters from CO, the accounts were frozen because of alleged fraud. As well, I had to verify


Last week, I contacted CO about a payment on - of the legitimate accounts and I was reprimanded for failing to provide requested documents verifying my ID. I explained to the representative that I failed to understand how CO protect my identity when it allowed someone to open a - card. I was told that the account had been closed and removed from my credit report. CO never notified me of the same, nor, as it claims, was CO able to verify identity. I never received any notice ( letter, email, or telephone ) clearing the Journey account and I need to know what CO is doing to resolve this matter. As present, CO is damaging my ability to apply for credit or a loan. I need CO to resolve this matter quickly and amicably. As for the purported late payment, I obtained a receipt from my bank indicating that the payment was paid on time on -.