Bank of America Credit Card Complaint

Bank of America Credit card department,

Identity theft / Fraud / Embezzlement California

Car was broken into and had my wallet, laptop, and other items stolen on - -, 2016. I filed a police report and reported stolen for all my cards. All the cards came except the Bank of America debit card, a card that I rarely use. On - -, the thieves started using my debit card for withdrawals at various locations, and even went to the teller to withdraw $8000.00. I found out on the - as I was getting ready for another deposit but the balance was not close to the number that I last remembered and so I went to Bank of America - - - - ) to call to have the account frozen. The next day, they were still able to withdraw $500.00 from the account and I called BOA again to express my concern. The office claimed that I did not report anything until the - which was incorrect and refuse to take any responsibility for the fraudulent charges. The person broke into my laptop and had access to my password files in which they even went online to change the primary and secondary contact information. BOA claimed that they have called me regarding unusual activity regarding the account but I did n't receive any and my telephone bills has evidence of that. I have filed with the FTC, - credit bureau, FBI, and police station regarding this case and the status is still pending. I have requested multiple claims with BOA and they have denied the claims for the 2 times that we have appealed. I have also sent them a letter regarding the extra documents that they requested but have not heard from them since. I want this to be taken care ASAP because I have n't used a dime on this account and there was a fraudulent charge of over $13000.00.