Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Tennessee

The 3rd week of - -, Freedom Mortgage -, notified us we were short on - Escrow. The shortage was caused by an increase in the home owners insurance premium, which we were not notified of. We changed insurance companies, which resulted in the premium going down $500.00 for the year. The old insurance caused a shortage of $1600.00, we overnighted the full amount to the - office, per the instruction of the company. We call a few business days later to see, if the check was placed in the - Escrow account. We ask if they had the new insurance company information and new payment schedule. We requested the new amount for the monthly mortgage payment with the corrected escrow. We were told the - Escrow check was supposed to be mailed to -. As of today the $1600.00 funds have never been correctly deposited to the - Escrow account, despite the memo on the check


if not twice a week to see what updates have been made. We rarely if ever are able to transferred to a supervisor. We have yet to talk never talk to same person or the same office. I do n't know they just have bad business practices or what. Freedom Mortgage has not returned any of the phone calls as promised. We have a VA ARM loan and on paper it is a great deal, we strongly suspect the mortgage company is not making any money on the loan, so they are trying to force us into a conventional loan against own will. They also send us information on their conventional loans a min of weekly.