PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Fraud or scam New York

I submitted a request to transfer funds from my Paypal account to another person 's Paypal account on -/-/2016. On -/-/2016 I received a notification from Paypal that the funds were transferred. I contacted Paypal on - to ask why it took 7.5 weeks and I was never notified they were holding the funds. The rep apologized, said that was not their practice but could not explain why this would occur and suggested I send an e-mail to their Compliance Department. I did. No response. I called on - and -, with each rep saying I should have been notified and would look into it. I called on - and requested compensation for the holding of the funds, the lack of notification and the lack of any response to my e-mail and phone calls, I was told the case is closed and I would be better off going to the Attorney General. Although, I am not out the funds I feel the practice of them holding funds for 7 weeks and their lack of notification should come with some penalty. Please advise if this is an acceptable practice. Thank you

PayPal Holdings, Inc. customer in New York
Jun 03, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with non-monetary relief

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