Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

In - 2016 OCWEN posted Keep Your Home California funds to my account. My home loan payment was supposed to change from $1100.00 to $820.00 according to the Keep Your Home California recast. I was told this recast was not optional. I signed the document OCWEN sent to me months later in - 2016 even though OCWEN did not include a return envelope. I used the address on the document and took a photo with my iphone and sent a copy to - - at OCWEN so he would know what address I sent the notarized document to. OCWEN did tell the Department of Justice that they did not receive this document and yet they made no effort to send me the document again and would not return my calls and emails regarding the fact that I needed an envelope. I had to try to remedy the situation without any help from OCWEN. They are non-responsive at this time.