Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

Our problems started when Freedom Mortgage replaced - - manager of our VA loan. Freedom paid our homeowner 's insurance premium a second time. We were not aware of the duplicate payment until - 2016 when we received a refund check from - -. - We had not received any correspondence on this issue from Freedom. regarding their overpayment prior to received the ins. co 's refund.On - -, 2016 we sent a letter advising the refund and enclosed our check for $1700.00 with a request that the money be returned to our escrow acct. The check cleared our bank on - -, 2016. We received a letter from Freedom dated -/-/2016 advising our escrow acct was being increased by $170.00 per month to a total of $610.00 per month. -/-/2016 we sent another letter asking why our payment was not credited to our account? We still do not know the answer. We have made multiple calls to Freedom multiple reps have not given any explanation in addition copies of my letters have been faxed twice to Freedom. -/-/2016 received letter requesting 30 days to respond to my claim, as of - no response. -/-/- rec 'd letter advising our acct in default, until $170.00 paid. Letter indicated we would be sent to collections. To avoid late fees and possible black mark on credit history we allowed bank debit payment. Rep promised us that sup'r would call us within 2 days, still no contact. - -, 2016 Sent another letter with copies of my prior letters. Dispute now 3 months old, requested that we either get credit to our escrow or a cash refund within 10 days for our payment of $1700.00. Freedom Mort has caused us a tremendous amount of stress over their error. We are senior citizens and we feel the company is taking advantage of us with their total disregard for our rights. Their reps have apparently made no effort to correct their mistakes or to return our calls promptly as promised. Obviously, we need some help.