Amex Prepaid Card Complaint

Amex Prepaid card department,

Payroll card Fraud or scam Florida

On - - 2016 i had received and email from American Express Serve stating that my pin number was changed, right away i checked my account and i found that someone and transferred $540.00 from my account to - different accounts, I called AME- Serve and made them aware of what just happened I went through the steps to re-secure my account IE : change my pin, email address and security question. They then told me same day ( -/-/2016 ) that my claim would be reviewed in 3-5 business days and I will have my money refunded. After the 1st 3-5 business days I called requesting a status, every single time ( on a recorded line ) they tell me I just have to wait they have a high volume of these complaints and it will take time. I continued to call every 3 days after no response on the status and every time it was the same story. On - - 2016 I receive an email stating they have closed my account because i was in violation of section 15-d??. I researched what this means and it basically states that i had no money in my account so they closed it and there is nothing anyone can do from this point. I withdrew all the money from my account because after all this back and forth stuff about me having to wait to get refunded the money that was stolen from me i was scared that money would be stolen as well. Now that they have closed my account my current paycheck will be direct deposited to that account and they will have complete access to that money as well, totaling $1200.00, I called AME- Serve and they said " there is nothing we can do we are sorry '', I see your very sorry, needless to say I will be going to small claims court.