TD Bank US Holding Company Credit card department,
I filed a complaint ( # - ) regarding Nordstrom Credit cards because I was unable to change the auto pay feature either online or over the phone and I wanted to reduce the automatic amount from the full statement amount to a lesser amount ( $1000.00 ). After - or - phone calls and filing a complaint with CFPB I was assured by multiple Nordstrom representatives on the phone AND in - LETTERS that they would deduct $1000.00 from my checking account on - -. - of the letters from Nordstrom Rep - - acknowledges that the problem was with Nordstrom, and explicitly states that they were going to deduct $1000.00 from my checking account on - -. The checking account listed on my Nordstrom card account is the same one that has been listed for several years and was the same - Nordstrom used for auto pay from - - through - -. They posted the payment on - -, but never sent the request to my bank account AND NOW THE ACCOUNT IS LISTED AS OVERDUE. I have now made ANOTHER payment online of $1000.00 BUT I HAVE NO IDEA IF THEY ARE GOING TO HONOR THE PAYMENT OR NOT ( conf # - ). If this screws up my credit, can I sue Nordstrom?
TD Bank US Holding Company customer in Virginia
May 30, 2016
* Source: CFPB Complaint Database
TD Bank US Holding Company response to complaint:
Closed with monetary relief
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