Bank of America Credit Card Complaint

Bank of America Credit card department,

Delinquent account Florida

I am filing a formal complaint against FIA Card Services. I enrolled into their - Program in - -, - and completed it on - -. Upon enrollment, I was advised that this negative account would be deleted from my credit report upon completion of their program. The creditor did not uphold their verbal agreement. It should read for the - - my credit limit was $11000.00 and the word high balance should be omitted. On my credit report, it clearly states that on - -, my balance : $4500.00. The - program was $210.00 a month. The creditor merged with Bank of America and my agreement was forgotten. I have tried to access my online account to obtain my online statements but the creditor - my access upon completion of their payment program. Fortunately I was able to retrieve my original Special Repayment Letter along with my paper statement from -. I entered into another payment program with another creditor during -, and they removed the derogatory item from my credit report once it was settled. Thank you.