USAA Savings Credit Card Complaint

Closing/Cancelling account

USAA Savings Credit card department,

Closing/Cancelling account Colorado

I applied for and was issued a credit card from USAA. I attempted to login to my online account and was unable to do so. I contacted USAA by phone and was informed that my account had been canceled. I was given no reason as to why it was canceled. I also received a letter from - stating that they were adding a " Fraudulent Application '' note to my credit report that was instigated by USAA. I disputed the Fraudulent Application note and, after investigating the Fraudulent Application claim, it was unfounded and removed from my credit report. Legally, I should have been notified in writing within 60 days of USAA canceling my account with the reason for the account cancellation, I never received such notice.

USAA Savings customer in Colorado
May 25, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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