Checking account Account opening, closing, or management
JPMorgan Chase & Co. Bank account or service department,
Checking account Account opening, closing, or management California
I went to open an account with Chase Bank in the - - - shopping center in - -, CA. I had opened a business account and disclosed I had been a victim of severe identity theft by a career criminal. I stated not only accounts were opened in my name but also, checks had been compromised and other information with other accounts. I assumed I had been red flagged by Chase and asked to provide the information proving the derogatory issue was not my fault. Not only did they refuse to disclose they had put my personal information on restriction, they had also refused to review anything regarding changing their relationship with me. I made an identity theft report with them and everything. This is not a friendly bank to do business with at all. Customer service refused to disclose any policy whatsoever. They told me to check the credit bureaus, - and told me they could not say whether any of those influenced their decision. Chase went out of the way to keep me from resolving the matter and I was furious.
JPMorgan Chase & Co. customer in California
May 23, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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