Freedom Mortgage Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

For the second time Freedom Mortgage has misreported information to the credit agencies. We completed our refinance with Freedom mortgage and closed the previous loan. Freedom mortgage has reported a 30 day late notice on a loan that closed and paid in - of 2016 ( - ). On - -, 2016 my wife and I both received 30 day late notices on this " closed '' loan. Freedom mortgage has also incorrectly reported our loan balance to the credit agencies. They ( Freedom Mortgage ) have added the paid interest to the loan instead of reporting the payments made. Both these items have a negative impact to our credit reports.

Freedom Mortgage customer in California
May 22, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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