The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Ohio

On - -, 2016 I initiated a money transfer from my - - - checking account through Western Union 's instructions using Bill Pay in the amount of $200.00 ( $190.00 to my receiver and $5.00 Transaction Fee ). On - -, 2016 I called Western Union and was stated that the transfer was cleared for the receiver ( my cousin ) in -, -. I was told on - - through email from my cousin that Western Union has put a hold on the transaction due to my cousin 's name being similar to a sanctions list used by Western Union. I have complying with Western Union 's request on information regarding the receiver, however, Western Union has locked up the transaction and is unwilling to cancel the transaction. I have spent endless hours on the phone trying to resolve this issue, however, I keep getting channeled to different call centers and departments that span the -, - -, and -. I have requested many times to be transferred to a US based call center or receive a call from a Western Union representative but have yet to receive any call and/or phone number. I am quite frustrated and need assistance to resolve.