Experian Credit Reporting Complaint

Experian Credit reporting department,

Credit monitoring or identity protection Billing dispute Massachusetts

On -/-/2016 I used -, which ultimately directed me to the Experian website to obtain my - bureau credit report. I ultiamtely paid $39.00 for this, despite that it is freecreditreport.com and implies a fee credit report which does seem deceptive to me the problem is not so much the $39.00, I agreed to that cost, it is that on -/-/2016 and -/-/- I was charged $21.00 without my authorization, and I need that refunded. The first step I took was to cancel any recurring billing, it is always my habit to do this to avoid this type of situation. Further it is a bit of an outrage for a credit reporting agency to engage in this kind of behavior, we expect it from the local gym who " forgot '' to cancel your recurring billing, but not from an organization like Experian we are supposed to be able to trust.


not reverse any of it, so it is clear to me they acknowledge I did in fact cancel the billing as I described, it is in essence them asking for me to pay for their mistake which is unfair. Further, when I called it was at first explained to me that the $39.00 alone gave me access to my credit information for 180 days. Then during the call I got an email regarding downgrading which I did not request. Then later in the call the agent, - informed me that I only had paid for 30 days of access. A lot of confusion really, it seems as though things were made up as they went along.