United Military Mortgage Complaint

United Military Mortgage, LLC Mortgage department,

VA mortgage Settlement process and costs Texas

We refinanced our VA loan with Lowvarates.com The process began about -/-/- or -/-/2016. Because we were a " streamline '' VA refinance, we did not have to have alot of paperwork done and were advised it would n't take long. We were " about '' to close on several occasions and finally -/-/- we got a closing date of - -, 2016. We signed all of the closing papers on Friday, - -, 2016. We understood that our -/-/- payment was included in the payoff and we would not have to make the -/-/- payment. We went on about our business and on - -, 2016 I received an email from our broker. He sent the email after - p.m. and I read it somewhere around - or -. He advised that there was a mistake in he paperwork and we had to resign the papers. They sent a notary to us around - to sign the corrected paperwork. After the paperwork was corrected we realized that the mistake in the paperwork delayed the funding and they payoff of our old loan did not happen until - -, 2016. At that point, the our payment that we were told

emailed our broker and asked about if we would be considered 30 days late, his exact words were, " you should n't. With that said, if the lender does report we will provide a letter to clear it. '' So with that, we were ok UNTIL a couple of weeks later I checked my credit and saw that the payment WAS reported 30 days late and it had reduced our scores nearly - points. Our broker wrote a letter to the mortgage company explaining that we were told the payment was made, but our mortgage company refused to make any change to the reporting. Our broker should have told us this could happen! He should have advised us to pay that payment immediately - although it was already after - when he tried to contact us on the - of the month and the payment was more than likely already late.