Amex Credit Card Complaint

Amex Credit card department,

Billing statement Tennessee

I recently submitted ( -/-/2016 ) a complaint to CFPB re. the inordinate delay ( two months, twenty days ) that American Express took to post a charge of $5400.00 to my account ( Complaint # - ) The message of American Express ( -/-/2016 ), following my complaint to CFPB is wholly inadequate ( see attachment ). First, they do not even mention the CFPB at all, or reference Complaint # -, stating as if their message were completely of their own volition, in an effort to " help us recognize and improve the quality of our work '' : " American Express would greatly appreciate your feedback. Our records indicate we recently assisted you with a billing inquiry. The amount of the billing inquiry was $5400.00. '' Actually, if they had thoroughly researched their records, they would find that the recent inquiry was actually the third, in regard to the $5400.00 - charge to which they


The only difference between their non-response of early -, and their immediate response of - - 2016, would seem to be my complaint to CFPB earlier that day. Thank - for the CFPB! That an overbearing financial behemoth, such as American Express, would actually make at least the appearance of a genuine response, to a humble consumer such as myself, would seen to be a huge step in the right direction. I ca n't adequately explain the frustration of restating again and again to representative after representative, my grievance regarding the unconscionable delay of two months and twenty days, which American Express took to post my charge of $5400.00. And each time, the representative, after listening to my grievance, would ask : But the charge was valid, correct? As if the delay itself was not a valid grievance! The delay is the grievance in its entirety. As related in Complaint # -, the delay allowed me to unwittingly exceed my credit limit by $5000.00. The validity or invalidity of the charge is irrelevant. I completed their Survey, which they claim to be " administered by an [ unnamed ] independent research company, '' gave a detailed account of my grievance, and submitted the complaint. Or rather tried to. A message indicated that there had been a technical problem. Complaint lost. How convenient for them. I see now that I have another identical message from American Express in my Inbox. I will respond again to their survey, but this time, instead of restating my grievance, I will refer them to Complaint # -. Thank you.