Movement Mortgage Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Movement Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker South Carolina

I started a loan process with Movement Mortgage in -, South Carolina. The Loan officer 's name is - -. I have decided not to pursue a loan with Movement Mortgage due to - 's unprofessional-ism and predatory practices of charging me at least double the rate of services in the mortgage lending industry. I have simply asked for the fee back that I paid for an " appraisal '' the fee charged was $650.00 which was my first indicator that - was trying to rip me off. She then preceded to try to charge me $890.00 in non-existent Administrative fees. I am choosing to use another loan officer and company at this point. I asked - for my money back, she has refused to refund my $650.00 back and told me to stop texting her phone. She then rudely said that I had the " audacity '' to ask her to come to my work for my closing. I asked her to come to my work due to me just starting a new job a week ago and not able to get off to go to closing. After that insult, I have decided to pursue other mortgage lending options and would like a refund of the $650.00 fee that I paid.

Movement Mortgage customer in South Carolina
May 13, 2016

* Source: CFPB Complaint Database

Movement Mortgage response to complaint:
Closed with explanation

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