Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Oregon

On my - credit card statement from - - -, I had a balance due of $7700.00. I paid this balance in full on - -. On - -, without any notice or warning to me, - - - withdrew an additional $7700.00 from my personal checking account. I asked them to refund the money and their initial response to me was that they would issue a refund in 5 -7 days. I contacted them today, as the seven days were up, and they said it could be another seven days before a decision is made to refund me my money. They said this was because the refund was over $7500.00. I told them this was creating a financial hardship, and that they had no right to make the withdrawal from my checking account as no payment was due. Their response was, we are sorry, but they have a policy. I asked to see the policy, and they refused to do so. I have never had such treatment from a major financial institution. It was their error, they acknowledge that. They should be refunding the funds promptly. No one at - - - has expressed any doubt that I am due a refund. They are just holding my money, and not keeping their promises as to when they will give it back to me.