Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Tennessee

Freedom Mortgage company bought my mortgage from - - company in - 2015. I made my last payment to - in - 2015 and every payment after to Freedom Mortgage. - sent the -/-/- payment to Freedom Mortgage 3 days after they received it from me. In -/-/- I sent 2 payments to Freedom Mortgage, one I put a stop payment on because I had the wrong account information on it the other had the correct account info. I have sent Freedom Mortgage proof of payments for each month ( - - $940.00 electronic payment to -, - - $940.00 to Freedom, - - $930.00 to Freedom, - - $930.00 to Freedom, - - $930.00 to Freedom, - - $930.00 to Freedom, - - $930.00 to Freedom ). I have been trying since - - to get Freedom Mortgage to apply the payments to my account and bring me current but to date they still have not. I also had an escrow balance that was transferred from - to Freedom but they ca n't tell me much about


I keep getting harassing phone calls and threatening letters from them even though I have sent them the proof of payment that they requested. I even had a 3-way call with - and Freedom Mortgage where - tried to tell Freedom that they received the money and within 3 days transferred it to Freedom, but even that was not good enough. So six months later, after talking to supervisor after supervisor and being promised to resolve the issue or escalate it higher, I still can not get this issue resolved. I have been accessed late fees and negative marks on my credit file all because they are not willing to do their job. How is it that a mortgage company can get away with destroying a person 's livelihood and credit? Who holds these people accountable? I think Freedom Mortgage is in the business of hiding or conveniently misplacing payments in hopes of a quick and easy mortgage take over. This company should be investigated because of their questionable business practices.