JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Other mortgage Application, originator, mortgage broker Illinois

I was approached by a Chase Mortgage Broker in - - regarding lowering my mortgage interest rate. This was under the - Program and my mortgage was then refinanced under - at 5.375 %, as we know interest rates significantly have fallen since then. On - -, - I contacted - -, the Chase Mortgage - regarding the possibility of having my interest rate lowered. He responded with.. " All we know is that it made sense then - and rates were still historically low - unfortunately, we do not have a crystal ball, so there was no way for us to know if rates are going up or down. What would you estimate your home is worth today? '' He would not work with me to help lower my rate. I also called the Chase Mortgage hotline, and the only thing they did was send me a check for excess escrow. They refused to help me. I have make on time every payment, my home is still " under water '' so I am unable to refinance in the traditional manner, Chase refuses to reduce my interest rate under the - program. Where can I go from here? - was designed to Help Consumers, not hurt them. The Banks ( Chase being - of them ) got HUGE bailouts yet consumers/taxpayers are left out in the cold.