Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

I get nowhere when trying to contact Ocwen. I have - issues with them. The first issue deals with extra payment that I had mailed in the beginning of a mortgage modification. I had mailed in the check and then was told not to mail it. On - - - Mortgage Services sent me a letter stating they received $3000.00 on - / - / -. On - - - - me a letter stating they have n't received the payment for - and applies a late charge of $130.00.


On - - - I sent a fax to - regarding the extra payment of $3000.00 plus the late charges. The response I received from - was that the loan was sold to Ocwen and yeah I need to contact them. I had contacted Ocwen many times in between but in the effort of saving time and space the most recent contact begins on - - -. I sent a fax to Ocwen and ask them to please explain certain transactions found in my payment history and what happened to the $3000.00. On - - - the response I received from Ocwen was a payment history and the statement that they trust the information provided fully addressed my concerns. Which it did not. They sent me a payment history because I had questions on my payment history. On - - - I sent a fax to Ocwen do please explain my account history and separately identified - areas of concern and what about that $3000.00. On - - - I received a response from Ocwen stating they needed 20 more days to research. On - - - I received a response from Ocwen stating they need 15 more days to research. On - - - I received a response from Ocwen summing my - concerns down to just - : the amounts reflected on the billing statement and explained the payment history. The response was - pages long. The first - and a half pages had nothing to do with my request. Such as when they acquired servicing rights comma when the loan was modified comma the principal balance comma the balloon payment comma the maturity date, the different principal balance, stating they waive the Deferred principal balance, send me another copy of the modification agreement, - payment history, explain how the loan is escrowed, and how escrow functions. They stated that on - - - they processed necessary adjustment. On - - - they receive payment which was incorrectly applied. On - - - they process necessary adjustment. Please note that we have process necessary adjustments and reapplied all the payments correctly. We sincerely apologize for the inconvenience. - the - payment is due. Now if they would have replied all the payments correctly they would see the - payment was paid. On - - - I sent a fax to the research department at Ocwen and provided a transaction history that I received from them showing a single item receipt of $3000.00 on - - - placed in suspended funds. Please explain what happened to these funds. On - - - I received a response from Ocwen stating they will need 20 more days to research. On - - - I received a response from Ocwen that the funds of $3000.00 we 're used to roll a due date. They sending a transaction history. PS - payment is due. On - - - I sent a fax to the research Department asking to identify specifically which date was rolled. On - - - I received a response from Ocwen stating they will need 20 more days to research. On - - - I received a response from Ocwen stating they will need 15 more days to research. It was the last I had heard from Ocwen on this subject.