Ocwen Mortgage Complaint

Ocwen Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

I have applied for loan modification with Ocwen Loan Servicing back In - of last year ( - ). Throughout this process, they kept losing my documents and kept asking me to resend everything to them over and over again. They would make appointments for my relationship manager to call back and often they were either late or someone else who did not know much about my situation would call back. Every time I would submit whatever they have asked for I would get emails asking for the same stuff over again. Finally after taking over 6 months to process everything they told me everything has expired and I have to start all over. I had contacted them again and my Relationship Manager said : Dont you worry Sir, I will fill out paperwork again for you and all you have to do is esign it electronically. So that was done in the beginning of -. Then I called her again and she told me everything is complete, it all looks


Needless to say I received - letters from them shortly after : - dated -/-/16 - Your File is complete and decision will be be made within 30 days - dated -/-/2016 (!! 1 day later ) Your Loan Modification is denied because I did not show enough hardship???? - keep in mind their relationship manager filled out my paperwork in - ( or somewhere off shore ) - and I have I have only - options that they approved me for. ( short sale and deed in lieu of foreclosure ) - letter dated -/-/- (!! - more day later than that ) - stating that Loan Modification is denied and there are NO OTHER options available As you can see, they have completely show here that either no one even reviewed anything in details ( - letters in 3 days span ) or they have no intentions to grant modifications to anyone, never mind I was given illegal neg amort loan with robosigning and MERS. Yes true I received - modification through HAMP before, but my spouse was - after that and our lives were changed upside down after that event. She ended up having 6 months -. This process required a lot money spent for co pays and services that were not covered by the insurance company. It is all better now and I am able to start making payments per terms of my original modification. However, OCWEN LOAN Servicing is acting in bad faith and not willing to even listen to me. I hope that CFPB can interfere and make things right here, I want to start making payments and put balance that I owe to the back of the loan. Please see what can be done!!! Thank you!!!