JPMorgan Chase & Co. Credit card department,
I had applied online and got approved for a Chase - - online. Received the card on -/-/16. For whatever reason, 4 days after receiving the card, Chase chose to suspend the card in the name of " fraudulent application ''. At my request, my husband an authorized user went to a branch, and the branch manager stated we should hear back in -48hours. I called Chase, 24 hours later, and after confirming many answers, was told to wait -48 hours. Subsequently, another 48hours later, I spoke to a Fraud supervisor, and she mentioned that I would have to wait -10 business days till a case worker was assigned. This process does not seem to have an end, or a method to the means. I applied online, I receive a card, and then without asking me ( although I answered many security questions Chase deemed this application as fraudulent ). They are not telling me why? Is this an abuse, by accusing me of doing a fraudulent application when I did apply and verify? Now the Fraud supervisor says the Recovery Department will call me in -10 business days. Also, I have made valid charges, which if not paid can affect my credit, and I have no way of paying it.
JPMorgan Chase & Co. customer in Georgia
Apr 28, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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