Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional fixed mortgage Settlement process and costs Georgia

- is with Ocwen, initially I had gotten behind on one payment. I called Ocwen to attempt to work out a time when I could get caught up. I had the money and would have made three payments to get caught up. They added fees and refused to let me work it out when they calculated my monthly income, which by the way was enough to pay on my loan as I had done for years. I had an incident where I had a family emergency and got behind. I called to let them know I would make three payments set up two in one month and the third being the second month catching everything up. They refused to do that because I did not qualify, then I was told to fill out HAMP paperwork and set up an appointment with a relationship manager. All of this was unnecessary and they were unwilling to work anything out. it was impossible to communicate with them because everyone was - and in another country. I had issues before and requested to speak with someone in the U.S. and that request was never granted. I went ahead and let the payments go because


Shortly after that we had an offer that we, the homeowners accepted. The offer than went to Ocwen. Around - -, they disclosed that we would have to use an auction platform before they would consider approving the short sale- this resulted in us losing the buyer that had been in contract for months. Our file went through - rounds of Auctions with - the first and second without any buyers. On -/-/- Ocwen completed new values and sent this information to - so they would know where to market the property. On -/-/- we were advised that this - round of auctions resulted in a buyer. We then proceeded to send in paperwork each month for bank approval. We were told in -/-/- everything was proceeding nicely and that the principle loan holder, Ocwen, had approved everything. On -/-/- we were then told that Ocwen declined the file because the offer was too low!!! They were the ones that sent the information to -. See attached. On -/-/- when our attorney 's spoke with Ocwen they denied sending any " numbers '' to - to market the property, however you can see that they infact did. Then initially when using this auction platform THAT THEY REQUIRED, they said they would pay to do that. Now they are trying to tack on the - dollar auction premium to the buyer 's side. They also stated they did not set the values and that is why they were declining, when they clearly did, and because of that they would not net -- more than what they are receiving now. This file should have been approved months ago