Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Georgia

On - - 2015 I made mortgage payment to freedom mortgage on the internet. payment is due on the - every month. On - - 2015 I received a call from freedom mortgage that my payment was late. I explained that I had received a conformation number how could it be late? I was told that did n't matter the payment was late. I had to pay late fees and phone assistant fees ( a total of $40.00 plus the normal mortgage ) Since that payment my mortgage has been marked as received late for the past 4 months although I mail my payment on the - of the month -. I called and asked a service rep how my payments were late and was told that the mail takes - 10 day for them to receive it.