CIT Bank National Association Mortgage Complaint

Reverse mortgage Loan modification,collection,foreclosure

CIT Bank National Association Mortgage department,

Reverse mortgage Loan modification,collection,foreclosure California

I was served a notice of default by a seller trustee. I had never heard from my reverse mortgage company. In fact, I was told by the seller trustee that my reverse mortgage had been sold to another lender. It has been 3 years, almost 4,, since I have had a statement, or any kind of contact whatsoever. I was told by my original lender that my taxes and insurance would be paid out of a fund they had, and there was enough to cover it. In -/-/- I received notice of default, they claimed they had tried unsuccessfully to reach me, however the seller trustee had no problem in locating me. I am in my home and have been here since -/-/-. Lender stated that they had received mail back from an old mail to address. I called immediately upon receiving notice of default. I was given an amount and tried to pay it that day. I was told that the representative would double check the amount due and all back in two weeks. She did not call, so I did. I was told the amount was now $1700.00 higher than the amount originally quoted. I asked for a written statement on exactly what I owed. To date, I still have not received this statement and I have made - different requests since -/-/-. I called again - weeks ago, asking for the amount and it is now another $1000.00 higher. I can not get any information, they will not tell me where to mail the payment, and when I ask to speak to someone in charge each person tells me they are in charge. Citgroup has refused to take my payment, has refused to allow me to pay it off in installments, made no attempt to notify me that I was in default and now refuses to give me the address to send the payment. They have now set a sale date for my home of - -, -.

CIT Bank National Association customer in California
Apr 24, 2016

* Source: CFPB Complaint Database

CIT Bank National Association response to complaint:
Closed with explanation

Consumer disputes how CIT Bank National Association handled their complaint

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