Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Kentucky

On -/-/- I entered an - at -. - - -, - - So -, - - - MG, - to withdraw a cash advance to pay my rent as I am working and traveling overseas. Bank of America has been notified of my travel since - -. On -/-/- I attempted to receive a cash advance from said - - in the amount of - ( - ) -. On the first attempt, the ATM in question told me the transaction could not be performed at that time. I then tried on a second ATM machine, incorrectly put in my PIN and then cancelled the transaction. On the third attempt, I was able to receive the cash advance for - - at Bank of America 's daily exchange rate of USD ( U.S. dollar ) -. I had - transactions for a cash advance in the same amount ( USD - ) post to my account for a total of USD -. - transaction posted with a corresponding ATM fee of USD -. I have since paid both that cash advance, the transaction fee, and any


I have called Bank of America on two separate occasions to inquire about when this transaction will be " rolled off '' my account. The first time, I was told it would roll off in approximately 5 business days. Today, -/-/-, I was told that they 'usually ' roll off within 7-10 business days. I was transferred from Customer Service to the " Authorizations '' section of the Fraud Department. The " authorizations '' employee was unable to remove the pending charge so I requested to speak to a supervisor. That supervisor then transferred me back to Customer Service, remaining on the line. When the Customer Service department told the supervisor that they would need to speak to " Authorizations '' I was again transferred back to the Fraud Department. At which time, the supervisor that was on the line with me abandoned the call and I was 'blind transferred ' back in to her own department, apparently. I received only - cash advance on -/-/- in the amount of - - ( USD - ). I would like the pending charge removed in a timely and efficient manner. In all my conversations with all representatives that amount of time has been 10 days at most. I have received no other information on the matter. In my last conversation with a Fraud Department representative I was summarily told that I needed to contact - and get a " removal code. '' I informed the Bank of America representative that they had each individual transaction and that someone at Bank of America should know, definitively, the outcome of each of those transactions or be able to get that information in a timely manner. I was then told that I should do so because " I was the one that chose to do business with -. '' I then informed the the Bank of America representative that there were no branch or ATM locations for Bank of America in - and that if I was not mistaken Bank of America was still obligated to provide me cash advance services as I need them through existing agreement for travel credit card services. I also informed them that I did not know what a " removal code '' was nor did I feel it was my responsibility to contact - of - and involve myself in an arbitration that should have been ( or should be ) addressed between their - parties.