Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Settlement process and costs Louisiana

My home received damages on -/-/16 ) The insurance company sent a check ( $3500.00 ) made payable to me and the Nationstar. I sent the required documents to the mortgage company. Nationstar sent a check in the amount of $880.00, which does not cover the cost of materials. On - -, 2016, I requested additional monies ( $660.00 ) that is needed to purchase the remaining floor materials. Total cost of the floor materials is $1500.00. On - -, 2016, my insurance company contacted Nationstar. Nationstar told the insurance adjuster the forms sent on - -, 2016 will be reviewed by - -, 2016. On - -, 2016, I called and was told that additional information was needed.I had to redo the entire packet. I stated that I was not. I faxed the document to them. I was told by Nationstar to buy the materials. I told them that my insurance company stated that I should not purchase any materials because that 's the purpose of the insurance check. I informed Nationstar that if additional information was needed, I was not contacted via mail nor phone. I have been calling weekly, I have requested to talk with the Dept. Head on numerous times to no avail. I have requested a telephone number to corporate office ; I was told there is no number. Also, Nationstar states that I have to pay for the inspections that they are requesting. I have asked for a copy of the policy stating this ; I have yet to receive it. Nationstar has been giving the the run-around for weeks. Thank you in advance for your help in resolving this matter. I have a loan modification.