Bank of America Mortgage Complaint

Bank of America Mortgage department,

VA mortgage Loan modification,collection,foreclosure New York

I have been trying to do a loan modification with Bank of America since - 2014, I have submitted every document they have ever asked for. I even called the lady who was helping my case numerous times and emailed her and she never got back to me. We are a military family and we had to - ( move ) to - - -, we live - and pay - a month for housing and are house in - was n't rented for some time and I was having health issues so I was unable to work and was going through the - process. We fell behind in payments because we have - kids that needed food and clothes and other items. So recently I got a third party involved in helping us with the house to do a Deed of Lieu, he has been having a hard time trying to get help with this. They told him that I did not send in any documents so I gave him all the paperwork and the letters that bank of America sent saying thanks for the documents we are reviewing them and will let you know the decision once the


me. The agent that I have helping out with this now was told that a short sale was not necessary because of our hardship but when I called today they said the account was on hold for a short sale and they wo n't do anything with the Deed of Lieu until the short sale is done. So they are giving out incorrect information and not giving the agent or us any help what so ever. I have copies of every document and letter I have received from bank of America and even online - has documents and letters from bank of America proving I submitted documents to them. With my health problems and my husband who has been in the - for over 20 years has some serious health issues also we need this process to go quickly, we ca n't afford to keep the house and would lijke for Bank of America to at least help us out.