Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting California

In 2015 BofA suspended my home equity line of credit because my credit scores had dropped. I had never been late on any payment and there was a - balance at the time. I inquired about the issue and was told my scores needed to be - or above. I paid a 3rd party to help with this and increased my scores to between - & - ( current ). I requested reinstatement of the equity line from BofA and it was rejected. I just refinanced my home with a different lender and was charged $450.00 to close the suspended equity line, plus $39.00 for the payoff amount request. The suspended equity line was continuing to damage my credit, BofA would not reinstate it even though I had raised my scores well above the level they said acceptable. I understand charging to close an active home equity line of credit, however, suspending the account, damaging my credit with that action, and not allowing me to close the account without charging me $480.00 amounts to extortion. I would like a refund of the $480.00.