Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Tennessee

I completed and submitted a loan modification package to Ocwen on - -, -. On a follow-up call on - -, I was informed that the - tax return that I submitted was not signed on page -. I less than 1 hour, I sent a signed page - in a pdf document via email, as I was specifically instructed to do. I also followed up to make sure that the document was received. I was told that the review would only take a few days, and would be complete well in advance of the schedule foreclosure sale on - -. I called back on -/-/-, -/-/-, and -/-/- and was told each time that the modification package was complete and being reviewed by underwriting ( and that I should have an answer in a few days ). I called again on -/-/- and was told that underwriting was still waiting on the signed document - obviously meaning that it was not under review. After some research, the representative acknowledged that I HAD sent the document in question, and that underwriting did not understand why I had only sent page -. He said that he would contact underwriting and explain


Ombudsman on -/-/- and spoke to a rep named -/-/-. She indicated that underwriting STILL believed that they did not have a complete package, but that she would investigate and get back to me in a couple of days. No one can give me accurate information! This process has been on-going for more than 6 months. Ocwen reps seem unwilling or unable to answer basic questions or explain correctly how the process works. I get contradictory, and many times completely inaccurate information. Aside from the moral obligation, it is my understanding that Ocwen has a settlement in which they agreed to specific actions and procedures that they have not followed.